Money Back Guarantee.

At Smartlife Domotica, we believe in the quality of our products and want our customers to be satisfied. However, if for any reason you are not satisfied with a product you purchased, we offer a money back guarantee.

We hope you are happy with our products, but if that is not the case, please feel free to contact our customer service. We will do our best to provide a solution and ensure that you are satisfied.

Right of Return.

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the return costs from your home to the web store are at your own expense. These regular costs are approximately €7.50 per package, please check your carrier's website for the exact rates.

If you use your right of withdrawal, the product with all delivered accessories and – if reasonably possible – in its original condition and packaging will be returned to the entrepreneur. If the product is damaged or the packaging is more damaged than necessary to sell the product, we may pass on this depreciation of the product to you. Therefore, handle the product with care and ensure that it is properly packaged for return.

How to Register a Return?

When you click on the "Go Parcel" button, you'll be directed to our return portal. Here, you can easily and quickly register your return. Simply enter your order number and postal code, and your return request will be processed within seconds. The entire process is designed to make it as easy as possible for you – fast, hassle-free, and smooth!